Privacy Policy

Effective Date: January 15, 2025

Introduction and Overview

At Insight Cortex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our authentication systems education programs and services. We operate under Taiwan's Personal Data Protection Act and maintain transparency about our data practices.

We understand that learning about authentication systems requires trust between instructor and student. This policy reflects our commitment to earning and maintaining that trust through responsible data handling.

Information We Collect

We collect several types of information to provide you with quality education and support:

Registration Information

Name, email address, phone number, and educational background when you enroll in our programs.

Learning Progress Data

Assignment submissions, project work, quiz results, and participation in online discussions.

Technical Information

IP address, browser type, device information, and how you navigate our learning platform.

Communication Records

Messages sent through our platform, support requests, and feedback you provide about our courses.

How We Use Your Information

Educational Purposes

Your information helps us deliver personalized learning experiences. We track your progress to identify areas where you might need additional support and to customize our teaching approach for your learning style.

Program Administration

We use your contact information to send important updates about your courses, schedule changes, and new program offerings that match your interests. This includes reminders about upcoming assignments and deadlines.

Platform Improvement

We analyze how students interact with our learning materials to improve course content and identify technical issues. This helps us create better educational experiences for future students.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in these specific circumstances:

  • Educational Partners: With guest instructors or industry professionals who contribute to your learning, but only information necessary for their teaching role.
  • Technical Service Providers: Companies that help us maintain our learning platform, handle payments, or provide customer support services.
  • Legal Requirements: When required by Taiwan law or to protect our students and staff from harm or illegal activities.
  • Business Transitions: If Insight Cortex merges with another educational organization, your information would transfer to maintain continuity of your education.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information:

Access Right: Request a copy of all personal information we hold about you, including your learning records and progress data.
Correction Right: Update or correct any inaccurate information in your student profile or academic records.
Deletion Right: Request deletion of your personal information, though we may need to retain some records for legal or educational accreditation purposes.
Processing Limitation: Request that we stop processing your information for marketing purposes while continuing your education.
Portability Right: Receive your learning records in a standard format if you transfer to another educational institution.

To exercise these rights, contact us using the information provided at the end of this policy. We'll respond within 30 days and may need to verify your identity before processing your request.

Data Security and Protection

We implement multiple layers of security to protect your information:

Technical Safeguards

Our learning platform uses encrypted connections (SSL/TLS) for all data transmission. Student records are stored in secure databases with access controls and regular security audits. We maintain firewalls and intrusion detection systems to prevent unauthorized access.

Administrative Controls

Only authorized staff members can access student information, and only when necessary for their work. All employees receive privacy training and sign confidentiality agreements. We conduct regular reviews of who has access to what information.

Physical Security

Our servers are housed in secure data centers with restricted access, surveillance systems, and backup power supplies. Physical documents containing student information are stored in locked cabinets.

Data Retention and Deletion

We keep your information for different periods depending on its purpose and legal requirements:

Active Study
All learning data and communications retained while you're enrolled in programs
2 Years
Academic records and certificates for verification purposes after program completion
5 Years
Financial records and payment information as required by Taiwan tax regulations
7 Years
Accreditation and compliance documents for educational licensing requirements

After these retention periods expire, we securely delete your information unless you specifically request us to keep certain records for your own reference.

International Data Transfers

While we primarily store data within Taiwan, some of our educational tools and services are provided by international companies. When we transfer your information outside Taiwan, we ensure adequate protection through:

  • Contractual agreements that require the same level of privacy protection
  • Working only with companies in countries with adequate privacy laws
  • Using encryption and secure transmission methods
  • Regular audits of our international service providers

Cookies and Tracking Technologies

Our learning platform uses cookies and similar technologies to enhance your educational experience:

Essential Cookies

These allow you to log in, navigate between course materials, and save your progress. These cookies are necessary for the platform to function and cannot be disabled.

Analytics Cookies

We use these to understand how students use our platform and identify areas for improvement. You can opt out of analytics tracking in your account settings.

Preference Cookies

These remember your settings like preferred language, playback speed for video content, and display preferences to make your learning experience more comfortable.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email and display a notice on our learning platform for at least 30 days.

Minor updates, like clarifying existing practices or updating contact information, will be posted without additional notification. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Contact Information

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Privacy Officer - Insight Cortex

Address: 204, Taiwan, Keelung City, Anle District, Wuling St, 214號1樓

Phone: +88639893716

Email: help@insight-cortex.com

Response Time: We aim to respond to all privacy inquiries within 72 hours

For urgent privacy concerns or suspected data breaches, please call our phone number directly. Our privacy officer is available during business hours (Monday-Friday, 9:00 AM - 6:00 PM Taiwan time) and will respond to urgent matters within 24 hours.